Returns and Exchanges

Hassle-Free Returns and Exchanges

Exchanges:

In the chance that you need to exchange an item, please follow the steps below. We know how frustrating getting the wrong sized item can be so we have implemented one of the fastest and easiest exchange programs out there.

In your order confirmation email, you will find a link to a return/exchange form. Follow the simple instructions on the back and include the form in the package being sent back. You can also view the form and print it here. Just make sure to include the name the order was placed under and phone number for identification.

As soon as your returned package arrives back to us, we send your exchange item out right away and take care of the shipping cost.

Returns:

Please make all returns within 30 days of the purchase date. The item must be unused (trying an apparel item on your dog for size would NOT be considered used) with all packaging intact for a full refund of the product price. Refunds will be issued directly to the credit card used for your order or to your Paypal account if using Paypal. We will issue the refund within 3 business days of receiving your return. Please contact us with any questions.

In your order confirmation email, you will find a link to a return/exchange form. Follow the simple instructions on the back and include the form in the package being sent back. You can also view the form and print it here. Just make sure to include the name the order was placed under and phone number for identification.

Manufacturer Defects:

*In the extremely unlikely chance you receive a defective item please refer to the following policy. If there is a manufacturer defect on any item you will have the option of a full refund or immediate exchange. BP Dog Apparel will promptly refund or exchange your defective item within 60 days of purchase on all items we carry. After 60 days the manufacturer warranty will take affect, but we will still handle refunds or exchanges for you making this process as hassle-free as possible.